Return Policy

Returns
Our return period is 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To start the return process, please email Customer Service (customerservice@jimmythecrab.net).

Exchanges
Items that are received defective or damaged will be exchanged within the first 30 days after purchase. If you need to make an exchange, email Customer Service at customerservice@jimmythecrab.net. The return and exchange shipping costs will  be covered by Jimmy the Crab if the product is deemed to be defective. Retain your return shipping receipt for refund consideration.

Refunds
Once your return is received and inspected, your will be notified via email that we have received your returned item. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Return shipping costs will be refunded if the product is deemed to be defective. Retain your return shipping receipt for refund consideration.

Late or missing refunds
If you haven’t received a refund yet, please double check your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund yet, please contact Customer Service at customerservice@jimmythecrab.net.

Refunds on Sale items
Refunds will be based on the original purchase price.

Shipping
Unless your item(s) are deemed to be defective, you will be responsible for the shipping costs to complete your return or exchange. Retain your return shipping receipt for refund consideration. In order to guarantee receipt of your returned item, we suggest using a trackable shipping service.