All products can be returned within 30 days of receipt of your package for a full refund. To be eligible for a return, your item must be in the original packaging and the same condition in which you received it.

To return a product, please contact Customer Service at customerservice@jimmythecrab.net.


  • What shipping carrier will deliver my order?

Jimmy the Crab is shipped via USPS Priority Mail.


  • When will I receive my order?

You can expect to receive your Jimmy the Crab order in 3-5 business days. You will receive tracking information as soon as your order ships out to you.


  • Can Jimmy the Crab be Customized or Branded for my organization?

Jimmy can rep your company! Contact us at info@jimmythecrab.net or fill out this form if you’re interested in customizing Jimmy’s color scheme and shell design. Minimum order of 50 units. Graphics file(s) will be required; set up fee may apply.


  • What do I do if I received a damaged or defective order?

Please notify Customer Service within 30 days of delivery if you receive a damaged or defective order. Click on the link above or email customerservice@jimmythecrab.net.


  • For what age range is Jimmy the Crab designed?

Jimmy the Crab is intended for all crab lovers, ages nine to 109! We do not recommend Jimmy for youngsters under the age of nine as considerable dexterity is needed to assemble/disassemble Jimmy. Additionally, there is potential for small parts, which could present a choking hazard.


  • How big is Jimmy the Crab?

Jimmy the Crab measures approximately 10" by 7" when assembled (and a healthy 6" from point-to-point). Jimmy's design is based on a real, jumbo male blue crab!


  • Where is Jimmy the Crab based?

Jimmy the Crab is located in the epicenter of crab world – Baltimore, MD


  • What should I do if my question isn’t answered here?

Feel free to reach out to us at info@jimmythecrab.net.